bge99 Privacy Policy

1. Introduction

bge99 ("we", "us", "the Platform") is committed to protecting the privacy of all players who use the bge99 website at bge99.pro and any associated mobile-accessible services. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, sharing, and protection of personal information obtained through your use of the bge99 platform.

By registering an account or using any part of the bge99 platform, you confirm that you have read this Policy in full and agree to the collection and use of your information as described herein. This Policy is incorporated by reference into the bge99 Terms and Conditions. Capitalised terms not defined in this Policy have the meanings given in the Terms and Conditions.

2. Information We Collect

bge99 collects personal information only to the extent necessary to deliver the bge99 service, comply with applicable legal obligations, and protect the integrity of the platform. We collect information in the following three categories:

Registration and Account Information

When you create a bge99 account, we collect the following information:

• Full legal name as it appears on your government-issued identification document.
• Mobile phone number used for account verification and two-factor authentication (where applicable).
• Date of birth, collected to verify that you meet the 21+ age requirement.
• Residential address, used for identity verification and fraud prevention purposes.
• Email address (where provided), used for account communications, support responses, and promotional messages where consent has been given.

Financial and Transaction Information

To process deposits and withdrawals and to comply with anti-money laundering obligations, bge99 collects the following financial information:

• Payment method identifiers — for bKash and Nagad, this is the registered mobile number associated with the wallet. For bank transfers, this includes account holder name and bank account number.
• Deposit and withdrawal transaction records, including amounts, timestamps, and transaction reference numbers.
• Betting and gaming history, including game type, stake amounts, outcomes, and total wins or losses within your account.
• Documents provided during the Know Your Customer (KYC) verification process, such as a National Identity Card (NID), passport, driving licence, or utility bill.
• Source of funds information where required for high-value transactions or where requested as part of an anti-money laundering review.

Technical and Usage Data

When you access bge99 through a browser or mobile device, we automatically collect the following technical data:

• IP address and approximate geographical location (city/region level), used for fraud detection and to identify potential access from restricted jurisdictions.
• Device type, operating system version, browser type and version, and screen resolution — collected to optimise the bge99 experience on your specific device.
• Session activity logs, including pages visited, time spent on each section, and interactions with game interfaces — used for platform improvement and security monitoring.

3. How We Use Your Information

bge99 uses the personal information collected from you for the following specific, legitimate purposes only:

• Account creation and management — to register your account, verify your identity, and maintain accurate account records throughout the account lifecycle.
• Payment processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and other supported payment methods, and to maintain an accurate transaction history.
• Regulatory and legal compliance — to fulfil our obligations under applicable anti-money laundering regulations, KYC requirements, and any other legal or regulatory obligations that apply to the operation of the bge99 platform.
• Fraud prevention and platform security — to monitor account activity for suspicious behaviour, detect and investigate potential fraud, and protect the security of all players on the platform.
• Customer support — to respond to your enquiries, resolve complaints, and provide assistance with account-related issues via live chat and email.

4. How We Share Your Information

bge99 does not sell or rent personal data to any third party. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the specific purpose:

Payment Service Providers

To process deposits and withdrawals, bge99 shares necessary transaction data with the following categories of payment provider:

• Mobile financial services operators (bKash, Nagad, Rocket, Upay) — only the transaction reference, amount, and registered wallet number associated with a specific deposit or withdrawal request are shared.
• Banking partners — where bank transfer is used as a deposit or withdrawal method, account name and account number are shared with the relevant bank or payment gateway only.
• Fraud detection partners — anonymised or pseudonymised transaction signals may be shared with fraud detection service providers. These providers are contractually prohibited from using the data for any purpose other than fraud detection.
• Identity verification services — where KYC verification is required, document images and identity data are shared with our identity verification provider via an encrypted, secure connection.

Legal and Regulatory Disclosure

bge99 may disclose personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are required to do so by applicable law. Disclosures under this clause are made only to the extent required and are documented internally. Categories of authority to whom disclosure may be made include:

• Financial intelligence units responsible for investigating suspected money laundering or terrorist financing activity.
• Law enforcement agencies investigating fraud, cybercrime, or other criminal offences connected to the bge99 platform.
• Courts or arbitration bodies before which a dispute involving bge99 or one of its players is being heard.

Business Transfers

In the event that bge99 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. In such circumstances, bge99 will provide notice to affected players via their registered contact details and ensure that the receiving entity is bound by data protection obligations equivalent to those set out in this Policy before any transfer takes place.

5. Cookies and Tracking Technologies

bge99 uses cookies and similar tracking technologies to improve the functionality, performance, and security of the platform. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

Types of Cookies We Use

bge99 uses the following categories of cookie:

• Essential cookies — strictly necessary for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Performance cookies — used to collect aggregated, anonymised data about how players use the platform, such as which pages are visited most frequently and where players encounter errors. This data is used solely for platform improvement.
• Functional cookies — used to remember your preferences such as language settings, and to personalise your experience where you have enabled such features.
• Security cookies — used to detect and prevent fraudulent activity, including to identify unusual login patterns or multiple simultaneous sessions from different IP addresses.

Managing Your Cookie Preferences

You can manage non-essential cookies through your browser settings. The following options are available:

• Block all third-party cookies in your browser settings. This does not affect essential first-party cookies required for login and session management.
• Clear all cookies stored by bge99.pro from your browser's cookie manager. Note that clearing session cookies will log you out of your account.
• Use your device's private or incognito browsing mode to prevent cookies from being stored across sessions.

6. Data Security

bge99 implements a multi-layered security architecture to protect personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include, but are not limited to, the following:

Encryption in Transit

All data transmitted between your browser or mobile device and bge99 servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all platform interactions, including login sessions, game rounds, deposit and withdrawal requests, and live chat conversations.

Encryption at Rest

Sensitive personal data — including KYC documents, payment method identifiers, and account credentials — is stored in encrypted form using AES-256 encryption. Encryption keys are managed separately from the data they protect and are rotated on a scheduled basis.

Access Controls

Access to personal data within bge99's internal systems is governed by strict role-based access controls. Only authorised personnel with a legitimate operational need may access personal data, and all internal access is logged and audited. bge99 staff are required to complete data protection training and are bound by confidentiality obligations.

Data Breach Response

In the event of a personal data breach that poses a risk to the rights of affected players, bge99 will notify affected players via their registered contact details as soon as reasonably practicable after becoming aware of the breach. The notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address it.

7. Data Retention

bge99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal retention obligations, and to protect bge99's legitimate legal interests in the event of a dispute.

The following retention periods apply as a baseline:

• Account registration data — retained for the duration of the account and for a minimum of 5 years following permanent account closure.
• Transaction records — retained for a minimum of 7 years to comply with anti-money laundering record-keeping requirements.
• KYC and identity verification documents — retained for the duration of the account and for a minimum of 5 years following account closure, in line with applicable KYC regulations.
• Support and complaint records — retained for 3 years from the date the matter was resolved, to allow for any escalation or reopening of a dispute within applicable limitation periods.

Where personal data is no longer required and no legal retention obligation applies, bge99 will securely delete or anonymise the data so that it can no longer be linked to an identifiable individual.

8. Your Data Rights

As a bge99 player, you hold the following rights in relation to your personal data. These rights can be exercised by contacting the bge99 support team via live chat or by emailing [email protected] with your account reference and the specific right you wish to exercise.

9. Children and Minors

The bge99 platform is strictly for adults aged 21 and above. bge99 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. If bge99 becomes aware that it has collected personal data from an underage individual, that data will be deleted immediately and the associated account will be permanently closed.

• If you are a parent or guardian and believe that your child has registered an account on bge99, please contact the support team immediately via live chat or by emailing [email protected].
• We will verify the report, close the account, delete all associated personal data, and return any deposited balance to the payment method of origin where possible.
• bge99 uses automated age verification checks during registration and may request additional documentary proof of age at any time during the account lifecycle.
• We strongly recommend that parents and guardians use parental control software on shared devices to prevent access to online gambling platforms by minors.

21+ only. Gambling is for entertainment purposes. If you or someone you know is struggling with problem gambling, please visit our Responsible Gaming page for information about the support tools available through bge99.

10. Changes to This Policy

bge99 reserves the right to update or revise this Privacy Policy at any time. Where a material change is made to how we collect, use, or share personal data, we will notify registered players via their registered contact details with a minimum of 7 days' notice before the change takes effect. For minor or non-material changes, the updated Policy will be published on this page and the revision date updated accordingly.

Your continued use of the bge99 platform following the effective date of any revision to this Policy constitutes your acceptance of the revised Policy. bge99 recommends that you review this Policy periodically. The date at the top of this page always reflects the most recent revision.

11. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to report a potential data breach or privacy concern, please contact the bge99 support team using one of the methods below:

Live Chat

The fastest way to reach bge99 support for data-related enquiries is via the live chat feature available on the platform, which operates 24 hours a day, 7 days a week, including Bangladesh public holidays.

Email Contact

You may also contact the bge99 data team by email at [email protected]. Please include your registered account mobile number and a clear description of your enquiry in your message. Note that the email address is provided for correspondence only and is not a clickable hyperlink — please copy it manually into your email client. We aim to respond to all data enquiries within 5 business days.

12. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws applicable to the operation of the bge99 platform. By using bge99, players accessing the platform from Bangladesh acknowledge that their use of the platform is subject to this Policy and to the bge99 Terms and Conditions.

Nothing in this Policy is intended to limit any mandatory privacy rights available to players under applicable Bangladeshi law. Where any provision of this Policy conflicts with a mandatory requirement of Bangladeshi law, the mandatory legal requirement shall prevail to the extent of the conflict.

13. Definitions

In this Privacy Policy, the following definitions apply: "Personal data" means any information that relates to an identified or identifiable natural person, including name, mobile number, date of birth, IP address, device identifier, payment account reference, or any combination of information that could be used to identify an individual. "Processing" means any operation performed on personal data, whether automated or manual, including collection, storage, use, disclosure, and deletion. "Data controller" means bge99, as the entity that determines the purposes and means of processing personal data collected through the bge99 platform.

All other capitalised terms used but not defined in this Policy have the meanings given to them in the bge99 Terms and Conditions, which are available at bge99.pro/terms-conditions.